frequently asked Questions
2. Can I also order by phone?
If you prefer to order by phone, call our customer service on the following number: +39 0471 26 60 53
If ordering by phone, please have the following ready:
1. The list of items you want to order
2. Your payment details
3. I am a new customer. How do I proceed?
1. Fill out all mandatory fields for personal data during the ordering process
2. Choose whether you want to order with or without registration
4. What forms of payment are accepted?
Fan shop orders can be paid for by credit card (Visa, Mastercard, Diners, Eurocard, American Express), Paypal or bank transfer . In the case of non-personalized items, cash on delivery by the courier is also available within Germany.
5. Has the order arrived?
If you receive an automatically generated e-mail after submitting the order, we have received the order. If you have not received a message, please contact our customer service.
6. Why are the colors of my items slightly different from the pictures in the online shop?
The items on this website are depicted as realistically as possible. The product color is reproduced as accurately as possible. Different computer screens may have different settings, causing colors to vary. As such, we accept no responsibility for any variations in color or style.